CONTACT US

Email
Email is the best way to reach us. We do our best to respond to email inquiries within 24 hours.
shop@zenyatta.com

Phone
We can also be contacted via phone for shop related inquiries only. If you reach our answering machine, please allow up to 5 business days for us to return your call.
(212) 355-3372

Our office is located in New York City.


ORDERING

Pre-orders
We occasionally release new items for pre-order. When you purchase a pre-order item, you are agreeing to expected ship date provided in the description. We do our best to honor these dates, but unforeseen circumstances may cause delays. You can cancel a pre-order at any time and receive a refund.

Payment
Credit card payments will be processed through Stripe during checkout. All transactions are secure and encrypted, and we never store your credit card information. Payment information is also governed by Stripe's privacy policy.

Delivery Information
It is the customer’s responsibility to confirm that the shipping address and all other order details are correct. Orders returned to us as undeliverable will be refunded minus the cost of shipping.

Can I make changes to my order once it has been placed?
If you have made a mistake with your order or delivery details, please contact us immediately.


SHIPPING

Delivery Time
All in-stock items will ship within 2-5 business days. We are a small team, and we do our best to ship each order as soon as possible. If you require rush shipment for a special occasion, please email shop@zenyatta.com to make arrangements.

Carrier
We ship all orders via USPS First Class Mail or Priority Mail, which delivers within 1, 2, or 3 business days depending on location within the US. If you would like to request a different carrier, please send us a note along with your order.

Delivery Costs
Shipping costs are determined by weight and will be calculated at checkout. Some small items qualify for $3 shipping via First Class Mail. Priority Mail shipping will cost either $7 or $12 for orders shipped within the United States.

How do I know if my order has shipped?
You will receive a shipping confirmation via email, sent to the email address used to place your order. This email will contain tracking information for your shipment.

What if my package hasn’t been delivered?
Please track your order with the information provided in the shipping confirmation email. If there seems to be a problem, please contact us at shop@zenyatta.com.

What if my package arrives damaged?
In the circumstance your package arrives damaged, please contact us immediately by sending an email to shop@zenyatta.com. Please do not discard damaged packaging before the matter is resolved.

Please note: If you fail to report a lost or damage package within 30 days, we may be unable to provide a refund or replacement.

 
 

RETURN POLICY

We accept returns (excluding final sale items) which are not worn, washed or damaged, and with all tags (if applicable) attached. Returns must be received by us within 30 days of your order delivery. 

If you would like to return an item, please send an email to shop@zenyatta.com for a return authorization number. Returns must be received within 30 days of receipt of your order. Items returned without authorization will not be accepted. WE DO NOT ACCEPT EXCHANGES. If you need a different size or item, please ship the merchandise back for a refund and you may place a new order at any time.

All photography and clearance items purchased from Zenyatta Shop are final sale. If your order is damaged during shipping, please contact us immediately and do not discard the packaging until the matter has been resolved.


PROMOTIONS

Sales, promotions and special events are announced via email (sign up for our mailing list below), social media, and on Zenyatta.com. Promotions are not valid on previous purchases.


PRIVACY

We will never sell, share, or trade any information you supply to us with any third party. If you sign up for our mailing list, you may unsubscribe at any time.