Email is the best way to reach us. We do our best to respond to email inquiries within 24 hours.
We can also be contacted via phone for shop related inquiries only. If you reach our answering machine, please allow up to 5 business days for us to return your call.
Our office is located in New York City.
We occasionally release new items for pre-order. When you purchase a pre-order item, you are agreeing to expected ship date provided in the description. We do our best to honor these dates, but unforeseen circumstances may cause delays. You can cancel a pre-order at any time and receive a refund.
It is the customer’s responsibility to confirm that the shipping address and all other order details are correct. Orders returned to us as undeliverable will be refunded minus the cost of shipping.
Can I make changes to my order once it has been placed?
If you have made a mistake with your order or delivery details, please contact us immediately.
All in-stock items will ship within 2-5 business days. We are a small team, and we do our best to ship each order as soon as possible. If you require rush shipment for a special occasion, please email email@example.com to make arrangements.
We ship all orders via USPS First Class Mail or Priority Mail, which delivers within 1, 2, or 3 business days depending on location within the US. If you would like to request a different carrier, please send us a note along with your order.
Shipping costs are determined by weight and will be calculated at checkout. Some small items qualify for $3 shipping via First Class Mail. Priority Mail shipping will cost either $7 or $12 for orders shipped within the United States.
How do I know if my order has shipped?
You will receive a shipping confirmation via email, sent to the email address used to place your order. This email will contain tracking information for your shipment.
What if my package hasn’t been delivered?
Please track your order with the information provided in the shipping confirmation email. If there seems to be a problem, please contact us at firstname.lastname@example.org.
What if my package arrives damaged?
In the circumstance your package arrives damaged, please contact us immediately by sending an email to email@example.com. Please do not discard damaged packaging before the matter is resolved.
Please note: If you fail to report a lost or damage package within 30 days, we may be unable to provide a refund or replacement.
We accept returns (excluding final sale items) which are not worn, washed or damaged, and with all tags (if applicable) attached. Returns must be received by us within 30 days of your order delivery.
If you would like to return an item, please send an email to firstname.lastname@example.org for a return authorization number. Returns must be received within 30 days of receipt of your order. Items returned without authorization will not be accepted. WE DO NOT ACCEPT EXCHANGES. If you need a different size or item, please ship the merchandise back for a refund and you may place a new order at any time.
All photography and clearance items purchased from Zenyatta Shop are final sale. If your order is damaged during shipping, please contact us immediately and do not discard the packaging until the matter has been resolved.
Sales, promotions and special events are announced via email (sign up for our mailing list below), social media, and on Zenyatta.com. Promotions are not valid on previous purchases.
We will never sell, share, or trade any information you supply to us with any third party. If you sign up for our mailing list, you may unsubscribe at any time.